Terms & Condtions
Welcome to Vogue Collectibles Inc. It is the responsibility of the purchaser to read all company policies prior to ordering and or usage of our site. Vogue Collectibles Inc. reserves the right to update or modify these Terms and Conditions at any time without prior notice. Pricing, availability, shipping/delivery costs, shipping methods and terms and conditions of sale are subject to change without notice.
A 10% deposit is required when pre-ordering with Vogue Collectibles Inc. The deposit is non-refundable on cancelled pre-orders. Availability is guaranteed, therefore a valid credit card number is required at time of order. The balance owing on your doll/item/order will automatically be charged and shipped when stock arrives at Vogue Collectibles Inc. We will hold items to ship together with other items to save on shipping costs if requested. Balance of payment is due as items arrive. Deposits will be forfeited if payment cannot be processed on credit cards promptly after stock arrives in our warehouse. We will attempt to contact the customer but it is ultimately the customers' responsibility to contact us with correct payment information or unwanted orders. NSF cheques will incur a $45.00 service fee. We accept Paypal, Visa, MasterCard, International Money orders and personal cheques. Tuesday through Friday 10:00am to 3:00pm Showroom by appointment only - Call Toll Free 1-888-418-6483 to book your appointment Website - 24 hours/7 days a week
Vogue Collectibles Inc. ships worldwide. We ship tax/duty free to the United States. Overseas customers are not charged additional taxes by Vogue Collectibles Inc. and any taxes/duties incurred are charged within their own country and are the customer’s responsibility.
Canadian order taxes are as follows;
Ontario 13% HST
Nova Scotia 15% HST
New Brunswick & Newfoundland 13%
PEI, Manitoba, Saskatchewan, Quebec, Alberta, Yukon, Nunavut, NWT & British Columbia 5% GST
We ship via Canada Post unless the customer requests a different service (will be quoted at time of order). Our shipping rates are based on 12" dolls. Larger dolls and oversized items, such as gift sets will incur an additional charge of $3.00 to $5.00 each item.
Shipping is as follows;
U.S. & Canada $20 for the first doll plus $3 for each additional doll per shipping carton.
GTA (Greater Toronto Area) $15.00 for the first doll plus $2 for each additional doll per shipping carton.
Ontario $18 for the first doll plus $3 for each additional doll per shipping carton.
Hawaii, Alaska, Puerto Rico, US Territories, Yukon and the Northern Territories will be quoted when the order is placed.
International shipping for in stock items will be quoted on an order to order basis. We can only estimate the shipping cost on dolls that have not arrived from the manufacturer. Insurance is included in the shipping rates quoted. We will gladly debox orders upon a customers request to save on shipping costs. The doll/s and accessories are removed from the manufacturer’s boxes and sealed in plastic and shipped in a smaller box. We offer EMS (Express Post) where available, Air Mail or Surface Mail (can take up to 3 mos) for overseas customers. We do not falsify customs documents.
We also offer Small Packet services both air and surface (can take up to 3 mos) which is the most economical shipping method for overseas customers. There is No Tracking or Insurance for Small Packet services Air or Surface (can take up to 3 mos). Lost or damaged parcels during transit will NOT be reimbursed or refunded. The customer takes full responsibility if the parcel is lost or damaged during transit when using Small Packet services.
Make sure that the shipping address is correct in the shopping cart information. This is the responsibility of the customer to confirm shipping address.
For returns of any kind, please call within two days of receiving your merchandise for return authorization. We will instruct you how to send the parcel back. All parcels are to be sent back via surface mail. Return postage is the responsibility of the sender for cancelled orders including any additional charges incurred on the return of the parcel. Returns on unwanted orders that have been shipped and received by customers are subject to a 35% restocking fee. All damaged shipments will be replaced/credited and shipping charges (maximum of original shipping charged) will be our responsibility. Any returns not sent back via our specifications will be refused or additional charges incurred due to wrong procedures followed, additional costs will be charged to the customer. COD’s and unauthorized returns will not be accepted. You must return the goods NRFB in the original shipping box in pristine condition.
We gladly accept layaways and each will be handled on an individual basis. A valid credit card is required with any layaway even when paying by cheque. Original prices quoted at time of original order stand FIRM. Sales items (always NRFB except when noted) are not eligible and are considered final sales, sorry no refunds or exchanges. Two to three equal payments can be made on a layaway but not to exceed 3 months. If a scheduled payment cannot be processed, we will attempt to contact the customer. If the customer does not contact us about their layaway, it will be cancelled by Vogue Collectibles Inc. Customers who cancel layaways will forfeit all payments made and items put on hold cannot be changed. A 35% restocking fee will be charged for cancelled layaways. Layaway orders cannot be changed or extended. Layaway customers must accept all terms upon placing the order. We accept VISA, Mastercard, cheques and moneyorders. We reserve the right to hold an order until personal cheques clear the bank. Money orders from outside of Canada should be International U.S. money orders. All pricing and availability are subject to change without notice. NSF cheques will incur a $45.00 service fee.
We want you to enjoy your experience shopping at Vogue Collectibles Inc. so if you ever have any problems, please contact us. Vogue Collectibles Inc. TOLL FREE 1-888-418-6483 (41-VOGUE) Local (905) 728-6038 Mailing Address; Vogue Collectibles Inc. 1492 Grandview St N Oshawa ON L1K 2R5 Canada email: email@example.com or firstname.lastname@example.org
*Pricing and availability dates are subject to change without notice.
Vogue Collectibles Inc. features secure on-line encrypted transactions to ensure the privacy of any information you submit to us. This ensures that your credit card details are safe and can only be intercepted by Vogue Collectibles Inc. Our online web site utilizes industry-standard Secure Socket Layer (SSL) technology to allow for the encryption of potentially sensitive information. All personal information you submit, such as name, address and credit card details, are powerfully encrypted before leaving your browser.